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Returns and refunds

We aim to provide excellent customer service and we ask that if you need assistance in using your Sure-Fit Designs' product you first refer to the Learning Centre at www.sfdlearningcentre.com and if you cannot find a suitable resolution, you email us to discuss what assistance you need.  

Photographs of front, side and back views will assist us in offering help with your fitting questions.  Please send them to info@surefitdesigns.co.uk or judith@adaltus.com


Our Terms and Conditions detail your rights in relation to cancellation, returns and refunds and overrides anything shown below. We detail here a summary of your rights but it must be read in conjunction with the Terms and Conditions.


Cancellation of order before order has been dispatched

You may cancel your order for the Goods or Services or Goods and Services by notifying us of your decision to cancel at any time prior to us sending you a Confirmation Notice.

You may notify us of your decision to cancel by sending a statement saying that you wish to cancel quoting your name, address, the name or a description of the Goods or Services or Goods and Services and your order reference number by:

  • Telephone on 07968 486337
  • Email at info@surefitdesigns.co.uk
  • Post at Orchard Corner, Marston St Lawrence, Banbury, Oxfordshire, OX17 2DA

Faulty Goods

We reserve the right to provide the items in packaging that may differ from those shown on the website. If the items received are faulty you should contact us with details of the problem and we will agree a suitable resolution.  As a consumer you have rights in relation to faulty goods and these are not affected. Please email info@surefitdesigns.co.uk or phone 07968 486337


Cancelling your order after delivery

You have 14 days from receipt of your order to request your order is cancelled, returned and refunded with the exception of downloadable items and DVDs where the seals have been removed.

You must notify us if your decision to cancel within 14 days of receipt of the order by

  • Telephone on 07968 486337
  • Email at info@surefitdesigns.co.uk
  • Post at Orchard Corner, Marston St Lawrence, Banbury, Oxfordshire, OX17 2DA

Upon receiving notice of your cancellation, we will contact you and provide details of where you must return the Goods and other relevant instructions. You must then return the Goods to us without delay and at the latest within 14 days of notifying us of your cancellation.

You must return the Goods, in their original packaging, unused and undamged, at your own risk and at your own cost.  We would recommend you send the items by recorded mail or courier.

If the value of the Goods is reduced as a result of you handling of them beyond what is necessary to determine the nature, characteristics or functioning of the Goods, or due to damage whilst in transit back to us we will be entitled to claim this reduction in value from you and to deduct it from any money which you have paid us.


Refunds on cancellation

So long as you have the right to cancel (as detailed in the Terms and Conditions) we will refund, within 14 days of us receiving the returned items, the price you paid excluding any delivery costs, after deducting any amounts as appropriate and detailed in the Terms and Conditions. We will use the same form of payment as was made by you when you ordered.


Complaints

If you have a comment, concern or complaint about any Goods and Services you have purchased from us, please contact us by telephone on 07968 486337, by email at info@surefitdesigns.co.uk or by post at Orchard Corner, Marston St Lawrence, Banbury, Oxfordshire, OX17 2DA.